Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-5620170 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10,264redress stated in the decision

Mon Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Mr A is also unhappy about Santander Consumer Finance’s response to his complaint but complaint handling isn’t a regulated activity and I’m unable to consider a complaint about the way that it has dealt with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5620170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.