UK Credit Limited
Financial Ombudsman decision DRN-5618356 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
The first relates to the initial provision of the loan and whether this was responsibly lent.Irresponsible lending
Mrs T complains that UK Credit Limited trading as Norwich Trust was irresponsible in its lending to her and then didn’t provide her with a reasonable level of support when she contacted it about her financial difficulties.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5618356.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.