TSB Bank plc

Financial Ombudsman decision DRN-5616632 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

I believe they should have as it’s clear that they were aware of Mr B’s mental health situation but did not take any step to match this with his payment behaviour.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5616632.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.