Barclays Bank UK PLC

Financial Ombudsman decision DRN-5616139 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Wed Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

He’s also unhappy that a payment made to his credit card didn’t reflect at the credit reference agencies in a timely manner.Credit file reporting

Mr H complains that Barclays Bank UK PLC trading as Barclaycard didn’t update his address and sent correspondence to his old address.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5616139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.