ICICI Bank UK Plc
Financial Ombudsman decision DRN-5611924 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs J complains that ICICI Bank UK Plc has declined to refund a transaction that was made from her account as a result of a scam.APP scam refund refused
Mrs J raised a complaint with ICICI Bank as she believed it had caused unnecessary delays, provided a lack of meaningful updates to the status of the chargeback request, and she raised concerns about the overall service she had received.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5611924.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.