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Cynergy Bank Limited
Financial Ombudsman decision DRN-5607780 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Data and privacy
In the Ombudsman’s words
he was not aware that the loan had been arranged on an interest-only basis; rather he understood it was a ten-year repayment arrangementProduct mis-sold
he is also unhappy that Cynergy Bank didn’t respond to a data subject access request (DSAR) when it was made in March 2024Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5607780.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.