Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-5607502 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr W complained to Nationwide about the customer service he had received. He said he’d had to phone, email and go into branch numerous times to resolve the matter, and that Nationwide’s mistakes had delayed him getting money from R. He was unhappy about the way Nationwide had handled the matter and the tone of some of its communications.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5607502.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.