MONAVATE LTD

Financial Ombudsman decision DRN-5607054 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He brought his complaint to the ombudsman service as he was having so much difficulty getting a response from Monavate.Complaint handling

The difficulty Monavate has is that they inherited a portfolio of cards which stopped operating. They are unable to access any systems and are finding it difficult to verify customers and ensure they get their refunds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5607054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.