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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5606509 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Nov 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
I cannot consider Mrs J’s complaint about the way NatWest handled this complaint, because complaint handling is not an activity we cover.Complaint handling
S also complains that NatWest did not take proper account of the vulnerability of its director, Mrs J, who was seriously ill at the time.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5606509.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.