Capital One (Europe) plc

Financial Ombudsman decision DRN-5606508 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr M would like the default relating to his Capital One account removing from his credit fileCredit file reporting

Capital One accepted that the level of service they provided in relation to Mr M’s account fell below everyone’s expectationsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5606508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.