Paragon Bank Plc
Financial Ombudsman decision DRN-5605293 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Paragon failed to make it clear he wasn’t transferring his funds into an ISA and that instead a one-year fixed rate bond was opened resulting in Mr T losing the ISA tax free wrapper.Product mis-sold
Finally, Mr T is unhappy about the way Paragon have investigated his complaints and the customer service he’s received in this regard.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5605293.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.