Lloyds Bank PLC

Financial Ombudsman decision DRN-5605161 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I’ve considered how Lloyds engaged with Miss N regarding her concerns as she felt Lloyds were dismissive and unhelpful. I don’t think I need to make detailed findings here as Lloyds acknowledged that their service fell below what was expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5605161.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.