HSBC UK Bank Plc
Financial Ombudsman decision DRN-5600822 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr B complained to first direct. He said some form of financial compensation should be made to him for ‘the stress, anxiety and effect this has had on my mental wellbeing’.Complaint handling
I think it should consider writing to customers further ahead of transactions to avoid uncertainty, and/or sending the information by email.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5600822.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.