HSBC UK Bank Plc
Financial Ombudsman decision DRN-5597781 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Miss O complains that HSBC UK Bank Plc unfairly defaulted her overdraft account.Credit file reporting
I note that Miss O also feels that HSBC hadn’t taken into account her vulnerabilities when it dealt with her.Support for vulnerable customers
Rules cited
Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5597781.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.