Vanquis Bank Limited

Financial Ombudsman decision DRN-5597058 Upheld

Upheldoutcome, as published by the Ombudsman

£180redress stated in the decision

Mon Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss A mentioned that Vanquis had agreed to remove late payment reporting from her credit file but hadn’t yet done so.Credit file reporting

Miss A is unhappy with several aspects of the service that she’s received from Vanquis Bank Limited.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5597058.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.