Revolut Limited

Financial Ombudsman decision DRN-5594232 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,350redress stated in the decision

Tue Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs K complains Revolut Ltd (“Revolut”) declined to refund payments she says she didn’t make.APP scam refund refused

Mrs K’s raised that she felt Revolut was negligent in the support it provided her saying it ignored her requests for help, support or advice.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5594232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.