Zempler Bank Limited

Financial Ombudsman decision DRN-5593476 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms H complains that Zempler Bank Limited, trading as Cashplus, failed to recover funds she lost from a scam.APP scam refund refused

Cashplus were notified about the scam, by T, on 26 July 2023 but failed to respond and advise that no funds were recoverable for a further three weeks.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5593476.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.