Lloyds Bank PLC

Financial Ombudsman decision DRN-5592259 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

I don’t think it would have been obvious that Mr S needed help, or that he had characteristics of vulnerability (such as a gambling addiction).Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5592259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.