Halifax Limited

Financial Ombudsman decision DRN-5591795 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£95redress stated in the decision

Fri Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr and Mrs H complain that Bank of Scotland plc, trading as Halifax, won’t refund the money they lost when they were the victims of a scam.APP scam refund refused

I don’t think the £30 Halifax paid them is fair and reasonable compensation for the distress and inconvenience this poor customer service caused themComplaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5591795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.