Pepper (UK) Limited
Financial Ombudsman decision DRN-5590924 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
treat Mr D and Miss W fairly. It should engage with them about their circumstances and ask for the information it needs to explore what support might be available to them.Treatment in financial difficulty
replace LIBOR as the reference rate for their mortgageInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5590924.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.