Kroo Bank Ltd

Financial Ombudsman decision DRN-5590301 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Kroo Bank Ltd (“Kroo”) failed to protect his account, enabling funds to be taken.APP scam refund refused

Mr B was unhappy with how Kroo had treated him and brought his complaint to the Financial Ombudsman Service for an independent review.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5590301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.