TSB Bank plc

Financial Ombudsman decision DRN-5589117 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Mrs H has several issues of customer service with TSB, notably that she didn’t receive correspondence about the bond maturing, the failure to advise her that there were insufficient funds in the account to cover the cheque she wrote and the delay in sending her a new PIN number.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5589117.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.