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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5589100 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
NatWest says that it held details on Ms P’s account indicating she was vulnerableSupport for vulnerable customers
Ms P complains about the service she received from NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY when she wanted to make a cash withdrawal in branch.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5589100.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.