Starling Bank Limited

Financial Ombudsman decision DRN-5587918 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr F complains that Starling Bank Limited won’t refund the money he lost when he was the victim of what he feels was a scam.APP scam refund refused

Starling investigated and accepted it had failed to correctly record the gambling addiction and vulnerability Mr F had previously told it about.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5587918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.