Pure Retirement Limited

Financial Ombudsman decision DRN-5587780 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold, Bereavement and power of attorney

In the Ombudsman’s words

She also complains about the amount of interest and fees that have been chargedInterest and rates

Ms P, who holds power of attorney for her grandmother Mrs P, complains that Pure Retirement Limited mis-sold Mrs P and her late husband Mr P a lifetime mortgage.Product mis-sold

Ms P, who holds power of attorney for her grandmother Mrs PBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5587780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.