Firms › Go Car Credit Limited ›

Go Car Credit Limited

Financial Ombudsman decision DRN-5586989 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains about the default that’s been reported by Go Car Credit Limited about a hire purchase agreementCredit file reporting

Mr P’s complaint was looked at by one of this service’s investigators who, having considered everything, didn’t recommend that it should be upheld. He said that he didn’t think that Go Car Credit had done anything wrong by registering the default on Mr P’s credit file until the account was settled and he thought that the redress that it had awarded was reasonable in the circumstances for the failing made during the phone call.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5586989.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.