Santander UK Plc
Financial Ombudsman decision DRN-5586125 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Miss H complains Santander UK Plc (“Santander”) treated her unfairly when she was in financial difficulty and defaulted her credit card account later than it should have been defaulted.Treatment in financial difficulty
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5586125.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.