Barclays Bank UK PLC

Financial Ombudsman decision DRN-5585956 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Ms B is unhappy with the communication from Barclays regarding what was required to action this stating that it failed to respond or acknowledge documents and correspondence she’d sent and gave incorrect advice regarding what was needed to update her address and access her funds.Complaint handling

Ms B complains about the service received from Barclays Bank UK PLC (“Barclays”) when trying to access funds held in a dormant account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5585956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.