HSBC UK Bank Plc
Financial Ombudsman decision DRN-5584352 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr K complains HSBC UK Bank Plc gave him an overdraft facility, despite not asking for one.Product mis-sold
Mr K explained he didn’t want an overdraft due to his religious beliefsSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5584352.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.