PRA Group (UK) Limited

Financial Ombudsman decision DRN-5584316 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

A Vulnerable person noticeSupport for vulnerable customers

PRA delayed sending Miss H the copy of the reconstituted credit agreementService failure

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5584316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.