Santander UK Plc
Financial Ombudsman decision DRN-5583400 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Santander failed to respond to Mr B’s complaint regarding the matter until he brought his complaint to this serviceComplaint handling
it’s not in dispute that something went wrong at Santander’s end in the provision of its instructions regarding the opening of a document contained in an email sent to Mr BService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5583400.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.