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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5582045 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss C complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest), lent to her irresponsibly when they provided her with a credit card and later increased her limit.Irresponsible lending
Finally, I can see Miss C has also raised concerns about NatWest failing to log her complaint initially.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5582045.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.