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National Savings and Investments
Financial Ombudsman decision DRN-5580329 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
makes it difficult for her to make transfers over the telephone and online. She’d like them to change the way they complete customer authentication.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5580329.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.