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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5579982 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
how interest was charged on his loan account following a payment holidayInterest and rates
Barclays haven’t communicated clearly with Mr W about how the interest was chargedComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5579982.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.