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Mitsubishi HC Capital UK Plc
Financial Ombudsman decision DRN-5576843 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms P complains Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (Novuna) irresponsibly lent to her because it did not carry out reasonable and proportionate checks to ensure the lending was affordable for her.Irresponsible lending
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5576843.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.