Sainsbury's Bank Plc

Financial Ombudsman decision DRN-5576576 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

missed payments started appearing on Mr M’s credit reportCredit file reporting

a person, who wasn’t him, contacted Sainsbury’s pretending to be him, and was able to pass phone security and change some of the personal details on his accountIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5576576.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.