National Westminster Bank Plc

Financial Ombudsman decision DRN-5573492 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr V wants his loan balance written off and for defaults to be removed from his credit file.Credit file reporting

Mrs C complained to NatWest on Mr V’s behalf about a series of administrative errors.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5573492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.