Santander UK Plc
Financial Ombudsman decision DRN-5573377 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Tue Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Miss F complains that Santander UK Plc delayed in releasing money to her which had been paid into a closed account.Payment delayed or failed
Santander admitted it had provided poor customer service and given wrong advice to Miss F.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5573377.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.