MONZO BANK LIMITED
Financial Ombudsman decision DRN-5573222 Upheld
Upheldoutcome, as published by the Ombudsman
£23,500redress stated in the decision
Wed Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Mrs I complains that Monzo Bank Ltd is holding her liable for a loan and an overdraft she says were taken out by scammers.APP scam refund refused
In relation to Mrs I’s credit file, the loan information needs to be accurately reported, which includes that this debt has defaulted.Credit file reporting
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5573222.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.