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National Westminster Bank Plc
Financial Ombudsman decision DRN-5571118 Not upheld
Not upheldoutcome, as published by the Ombudsman
£85redress stated in the decision
Wed Jun 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest accepted it had provided a poor service though and paid Mrs C £85 to cover the cost of calls she’d made to NatWest, and a further £70 for the loss of time and the trouble and upset it had caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5571118.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.