HSBC UK Bank Plc
Financial Ombudsman decision DRN-5570843 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
HSBC clearly delayed in taking any action and failed to keep Mrs H properly informed.Payment delayed or failed
It agreed that there was poor customer service and delays in its processService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5570843.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.