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Wise Payments Limited
Financial Ombudsman decision DRN-5570660 Upheld
Upheldoutcome, as published by the Ombudsman
£2,930redress stated in the decision
Wed Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr A complains that Wise Payments Limited didn’t do enough to protect his money from fraud and then didn’t refund him the money he lost when he alerted it to the scam.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5570660.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.