Kroo Bank Ltd

Financial Ombudsman decision DRN-5568048 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Thu Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms M complains that Kroo Bank Ltd has unfairly declined to refund a transaction she made from her account after she was the victim of a scam.APP scam refund refused

Unhappy with the overall handling of her fraud claim, Ms M complained to Kroo.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5568048.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.