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Nationwide Building Society
Financial Ombudsman decision DRN-5567545 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This wasn't an instant service so there did appear to be long waits between chats. I don’t doubt that this was frustrating for Mr P and I think that the service was poor.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5567545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.