Barclays Bank UK PLC

Financial Ombudsman decision DRN-5566155 Upheld

Upheldoutcome, as published by the Ombudsman

£816redress stated in the decision

Fri Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

unfairly loaded her details to a fraud databaseCredit file reporting

Barclays hadn’t considered Miss N’s vulnerabilitiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5566155.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.