HSBC Bank plc

Financial Ombudsman decision DRN-5565690 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

failed to make an international payment causing reputational damage and delayed the return of its moneyPayment delayed or failed

S has clearly been inconvenienced and has received poor service and misinformation about what had been happening with the paymentService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5565690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.