Santander UK Plc
Financial Ombudsman decision DRN-5563900 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Miss T has complained that Santander UK Plc are holding her liable for a debt which she says was taken out fraudulently in her name.APP scam refund refused
Miss T asked for clarity about when the loan would be removed from her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5563900.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.