Barclays Bank UK PLC

Financial Ombudsman decision DRN-5563251 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Miss B complains that Barclays Bank UK PLC has failed to help her after she lost money that she borrowed on her Barclays mortgage to a scam.Irresponsible lending

She also complained that she was unhappy about phone conversations with Barclays in either 2022 or 2023, that it had promised to call her back in July 2024 but hadn’t done so, and that it had called her on 2 August despite an arrangement to call her on 9 August.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5563251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.