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West Bromwich Building Society

Financial Ombudsman decision DRN-5563223 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs F complains that West Bromwich Building Society, her mortgage lender, is threatening to repossess her property. She complains that it hasn’t treated her fairly or offered appropriate support, taking her personal circumstances into account.Treatment in financial difficulty

Mrs F said that West Bromwich had failed to recognise that she was vulnerable. It should offer more forbearance and give her reasonable time to find alternatives before taking repossession action.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5563223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.