HSBC UK Bank Plc
Financial Ombudsman decision DRN-5561199 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr K complains that HSBC UK Bank Plc unfairly defaulted his personal loan and his credit card.Treatment in financial difficulty
HSBC had already defaulted both accounts by the time Mr K’s over-arching repayment plan, arranged via a third party, was initiated elsewhere with his other creditors. So, generally speaking, I don’t think it would’ve made any difference to the overall position here.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5561199.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.